• Ensure you are not connecting to this website by a proxy server, as this may interfere with your authentication
• For internet explorer, click on Tools > Internet Options. Click on the tab Connections > Lan Settings. Untick all check boxes
• Close the browser and try again.

Loyalty Number: This is the number on your loyalty card.

Password: The password was created when you first signed up as a loyalty member at a Club X shop. This could be your post code or even your birthday.